SmartCall Dashboard Training Videos

Click on the videos below to learn how to use the SmartCall Dashboard.

DASHBOARD BASICS

1. SMARTCALL DASHBOARD INTRO

2. DASHBOARD CUSTOMIZATION

3. HOW TO RESET A USER'S PASSWORD

IVR INBOUND

4. SMARTCALL VIEWER

5. IVR ADMIN INTRO

6. TIME TEMPLATES - IVR ADMIN

7. HOURS - IVR ADMIN

8. HOLIDAYS - IVR ADMIN

9. CALLER ID SETTINGS - IVR ADMIN

10. SPECIAL MESSAGES - IVR ADMIN

11. PICKUP TIMES - IVR ADMIN

12. ADMIN SETTINGS - IVR ADMIN

13. PROMPT WORDING - IVR ADMIN

14. SUPPORT UPLOAD/DOWNLOAD - IVR ADMIN

15. SMART USER ADMIN

16. STATISTICS

17. CALL LOGS

18. DOCTOR CALLS

SMARTCONNECT OUTBOUND

19. CONTACT MANAGER INTRO

20. READY AGING SCAN - CM

21. MANUAL PHONE CONTACT - CM

22. MANUAL RX CONTACT - CM

23. CONTACT OVERRIDE - CM

24. CALL REPORTING - CM

25. SETTINGS - CM

26. DO NOT CALL LIST - CM

27. COMPLIANCE MANAGEMENT - CM

28. SUBSCRIPTION MESSAGING - CM

29. PROBLEMS & CALL FAILURES - CM

30. CALL NOTIFICATIONS - CM

30. SMS INBOUND REPLIES - CM

31. CONTACT WORDING - CM