SmartCall Dashboard Training Videos

Click on the videos below to learn how to use the SmartCall Dashboard.

DASHBOARD BASICS

1. SMARTCALL DASHBOARD INTRO

2. DASHBOARD CUSTOMIZATION

3. SMARTRPORT

4. CREATING USERS - STANDARD USER MODE

5. HOW TO RESET A USER'S PASSWORD

IVR INBOUND

6. SMARTCALL VIEWER

7. IVR ADMIN INTRO

8. TIME TEMPLATES - IVR ADMIN

9. HOURS - IVR ADMIN

10. HOLIDAYS - IVR ADMIN

11. CALLER ID SETTINGS - IVR ADMIN

12. SPECIAL MESSAGES - IVR ADMIN

13. PICKUP TIMES - IVR ADMIN

14. ADMIN SETTINGS - IVR ADMIN

15. PROMPT WORDING - IVR ADMIN

16. SUPPORT UPLOAD/DOWNLOAD - IVR ADMIN

17. SMART USER ADMIN

18. STATISTICS

19. CALL LOGS

20. DOCTOR CALLS

SMARTCONNECT OUTBOUND

21. CONTACT MANAGER INTRO

22. READY AGING SCAN - CM

23. MANUAL PHONE CONTACT - CM

24. MANUAL RX CONTACT - CM

25. CONTACT OVERRIDE - CM

26. CALL REPORTING - CM

27. SETTINGS - CM

28. DO NOT CALL LIST - CM

29. COMPLIANCE MANAGEMENT - CM

30. SUBSCRIPTION MESSAGING - CM

31. PROBLEMS & CALL FAILURES - CM

32. CALL NOTIFICATIONS - CM

33. SMS INBOUND REPLIES - CM

34. CONTACT WORDING - CM