SmartCall Dashboard Training Videos

Click on the videos below to learn how to use the SmartCall Dashboard.

DASHBOARD BASICS

1. SMARTCALL DASHBOARD INTRO

2. DASHBOARD CUSTOMIZATION


IVR INBOUND

3. SMARTCALL VIEWER

4. IVR ADMIN INTRO

5. TIME TEMPLATES - IVR ADMIN

6. HOURS - IVR ADMIN

7. HOLIDAYS - IVR ADMIN

8. CALLER ID SETTINGS - IVR ADMIN

9. SPECIAL MESSAGES - IVR ADMIN

10. PICKUP TIMES - IVR ADMIN

11. ADMIN SETTINGS - IVR ADMIN

12. PROMPT WORDING - IVR ADMIN

13. SUPPORT UPLOAD/DOWNLOAD - IVR ADMIN

14. SMART USER ADMIN

15. STATISTICS

16. CALL LOGS

17. DOCTOR CALLS


SMARTCONNECT OUTBOUND

18. CONTACT MANAGER INTRO

19. READY AGING SCAN - CM

20. MANUAL PHONE CONTACT - CM

21. MANUAL RX CONTACT - CM

22. CONTACT OVERRIDE - CM

23. CALL REPORTING - CM

24. SETTINGS - CM

25. DO NOT CALL LIST - CM

26. COMPLIANCE MANAGEMENT - CM

27. SUBSCRIPTION MESSAGING - CM

28. PROBLEMS & CALL FAILURES - CM

29. CALL NOTIFICATIONS - CM

30. SMS INBOUND REPLIES - CM

31. CONTACT WORDING - CM